Privacy policy.

1. Information we collect

When you shop with CELDI or contact us, we may collect:

• Order details — your name, delivery address, and the items you order.
• Contact details — your email address and phone number, so we can confirm orders and reach you about returns or deliveries.
• Payment information — handled by our payment provider; we never see or store your full card details.
• Messages — anything you send us by email, including photos for return or defect requests.

2. How we use your information

We use the information you give us to:

• Process, pack, and deliver your orders.
• Handle returns, exchanges, and refunds in line with our return and exchange policy.
• Answer your questions and provide customer support.
• Keep proper records of purchases for accounting and legal purposes.

3. Sharing your information

We do not sell your personal information, ever.

We only share what is necessary with the services that help us run the shop — for example, our payment provider processes your payment, and our delivery partners need your address to bring your order to you. We share the minimum each of them needs, nothing more.

4. How long we keep it

We keep order and contact records only as long as we need them to serve you, handle returns, and meet legal or accounting requirements. After that, they are deleted.

5. Your choices and rights

You can always:

• Ask us what information we hold about you — just email theceldi.co@gmail.com.
• Ask us to correct information that is wrong or out of date.
• Ask us to delete your information, where we are not required to keep it by law.

6. Cookies and analytics

This website uses only the basic, functional cookies needed for it to work, and simple analytics to understand how many people visit. These analytics do not identify you personally.

7. Security

We protect the information you share with us using the security features built into our website platform, and we limit access to your details to the people who need them to run the shop.

8. Children

CELDI is intended for shoppers aged 16 and over. We do not knowingly collect information from children.

9. Changes to this policy

If we update this policy, the new version will be published on this page with a fresh date. Significant changes will also be highlighted on the shop page.

10. Contact us

Any question about your privacy or this policy, email us at theceldi.co@gmail.com and we will get back to you.

Thank you for trusting CELDI with your details — we take that trust as seriously as we take every stitch.