CELDI.
Policies

Return & exchange.

At CELDI, every piece is thoughtfully crafted with care and attention to detail. We want you to feel confident and delighted with your purchase. If your piece doesn't meet your expectations, we're here to guide you through our return and exchange process.

1. Return window

You may request a return or exchange for eligible ready-to-wear items within 7 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Items must be unworn, unwashed, and in their original condition.
  • All original tags must remain attached and undamaged.
  • Items must be returned in their original packaging.
  • Proof of purchase, such as your order confirmation email, must be provided.

2. Items not eligible for return

Because of the time, care, and craftsmanship involved in creating our pieces, certain items are considered final sale and cannot be returned. These include:

  • Custom and made-to-order pieces — items created specifically to your preferences or specifications are final sale.
  • Sale items — products purchased during promotional sales or at discounted prices are final sale.
  • Worn or altered items — items showing signs of wear, washing, damage, or alteration.
  • Items without original tags — products with removed, missing, or damaged tags.
  • These exclusions are subject to any rights you may have under applicable consumer protection laws.

3. How to request a return

Step 1: Contact us

Email us at theceldi.co@gmail.com with the following details:

  • Your order number.
  • The item or items you wish to return.
  • The reason for your return.
  • Clear photographs of the item, where applicable.

Step 2: Receive return authorisation

Our team will review your request and aim to respond within 24–48 hours with a return authorisation number (RMA) and instructions for completing your return.

Please wait for authorisation before sending your item back.

Step 3: Ship your return

Package your item securely, ensuring it meets our return requirements. Clearly mark the package with your RMA number as instructed and send it to the return address provided in your authorisation email.

Step 4: Refund processing

Once we receive and inspect your returned item, we will process approved refunds within 5–7 business days to your original payment method.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

4. Exchanges

We understand that the perfect fit and colour matter. CELDI accepts exchanges for eligible items in a different size or colour, subject to availability.

To request an exchange, follow the return procedure above and indicate your preferred replacement size or colour in your email.

Once we receive and inspect your returned item, we will arrange for the replacement to be dispatched.

  • Higher-priced replacement: you will be required to pay the price difference.
  • Lower-priced replacement: the difference will be refunded to you.
  • All exchanges are subject to product availability and the eligibility requirements outlined in this policy.

5. Return shipping costs

Within Accra

  • Exchanges: return shipping is free.
  • Refunds: customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part.

Outside Accra

Customers are responsible for return shipping costs unless the item is defective or the return is due to an error made by CELDI.

Defective or incorrect items

If you receive a defective, damaged, or incorrect item, CELDI will cover the applicable return shipping costs and arrange an appropriate resolution, including a replacement or refund.

6. Damaged or defective items

Every CELDI piece is carefully inspected before dispatch. However, should your order arrive damaged or defective, please notify us within 48 hours of delivery.

To help us resolve the issue promptly, please include your order number and clear photographs showing the damage or defect.

After reviewing your request, we will arrange a replacement or full refund, including applicable return shipping costs, at no additional charge to you.

7. International returns

For international orders, customers are responsible for all return shipping costs and any applicable customs duties, taxes, or fees associated with returning an item, except where otherwise required by law or where CELDI is responsible for the issue.

We recommend using a reliable shipping service that provides tracking and proof of delivery. CELDI cannot guarantee the receipt of items returned through untracked shipping services.

All international returns must meet the applicable eligibility requirements outlined in this policy.

8. Our commitment

At CELDI, we believe that exceptional craftsmanship deserves equally thoughtful customer care. We are committed to handling every return and exchange request with fairness, transparency, and consideration.

For assistance or further enquiries, please contact us at theceldi.co@gmail.com.

Thank you for choosing CELDI. We appreciate your trust in our craft and are delighted to be part of your journey with thoughtfully created pieces.

Questions about a return?

Email us any time at theceldi.co@gmail.com